Privacy Policy

1. Scope and Application

This Privacy Policy applies to cge77 (the "Platform," "we," "us," or "our") and covers all personal data collected, processed, stored, and used in connection with the cge77 website located at cge77.cam, its related mobile interfaces, and all services, features, games, and content accessible through the platform. It applies to all users, including registered account holders, visitors, and prospective players.

This policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines. cge77 acts as the personal information controller in respect of all data covered by this policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, both of which are published on the cge77 website and incorporated herein by reference.

2. Personal Data We Collect

cge77 collects personal data that is necessary to create and maintain your account, process financial transactions, verify your identity, provide customer support, and comply with our legal and regulatory obligations. The categories of data we collect include the following:

2.1 Identity and Contact Information

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification — players must be 21 or older)
• Residential address, including barangay, city, province, and postal code
• Email address
• Mobile phone number (Philippine mobile number preferred)
• Gender (optional, for personalization purposes)

2.2 Identity Verification Documents

• Government-issued photo ID (passport, driver's license, PhilSys national ID, SSS ID, or UMID)
• Proof of address documents (utility bills, barangay clearance, or bank statement)
• Proof of payment method ownership (screenshot of GCash or Maya wallet, bank account details)
• Selfie or liveness verification image (where required for KYC compliance)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method details (GCash mobile number, Maya account, bank account name and number)
• Transaction reference numbers and payment gateway identifiers
• Wagering history, game participation records, and account balance history

2.4 Technical and Usage Data

• IP address and approximate geographic location at time of login
• Device type, operating system, and browser or app version
• Session timestamps, login history, and session duration
• Pages viewed, games played, and features accessed within the platform
• Referral source (e.g., search engine, direct visit, affiliate link)

2.5 Communications Data

• Customer support chat logs and email correspondence
• Records of promotional communications sent and received
• Feedback and survey responses (where provided voluntarily)

3. How We Collect Your Data

cge77 collects personal data through the following methods:

• Account Registration: When you create a cge77 account, you provide identity and contact information directly.
• Identity Verification (KYC): When you submit documents to complete the Know Your Customer process required for withdrawals.
• Financial Transactions: When you make deposits or withdrawals, transaction data is captured automatically.
• Platform Usage: Technical and usage data is collected automatically through cookies, server logs, and analytics tools as you navigate the platform.
• Customer Support: When you contact our support team via live chat or email, communication records are retained.
• Third-Party Sources: cge77 may receive data from payment processors, identity verification service providers, and fraud prevention systems to supplement information you have provided.

4. Lawful Bases for Processing

Under the Data Privacy Act of 2012, cge77 processes your personal data on one or more of the following lawful bases:

Processing Purpose	Lawful Basis
Account creation and maintenance	Contractual necessity
Identity verification (KYC)	Legal obligation (PAGCOR / AMLC)
Processing deposits and withdrawals	Contractual necessity
Anti-money laundering monitoring	Legal obligation (RA 9160 as amended)
Fraud prevention and security	Legitimate interests of cge77
Customer support	Contractual necessity
Promotional communications	Consent (opt-in)
Platform analytics and improvement	Legitimate interests of cge77
Regulatory reporting	Legal obligation (PAGCOR, NPC)

5. How We Use Your Personal Data

cge77 uses your personal data for the following specific purposes:

• To create, verify, and manage your cge77 player account.
• To process deposits, withdrawals, and other financial transactions through your chosen payment methods, including GCash, Maya, BPI, BDO, and Metrobank.
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To send you transactional notifications, including deposit confirmations, withdrawal updates, and account security alerts.
• To send promotional communications, bonus offers, and platform updates — but only if you have opted in to receive them.
• To monitor and detect suspicious or fraudulent account activity and protect cge77 and its players from harm.
• To generate anonymized, aggregated analytics that help us improve platform performance, game offerings, and user experience.
• To comply with all applicable legal obligations, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC).
• To enforce our Terms and Conditions and other platform policies.

6. Data Sharing and Disclosure

cge77 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We may, however, share your information with the following categories of recipients in the circumstances described:

6.1 Service Providers

cge77 engages trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, bank payment gateways), identity verification (KYC service providers), IT infrastructure and cloud hosting, customer support platform software, and fraud detection and security services. These providers are contractually bound to process your data only as instructed by cge77 and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

cge77 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other government authorities when required to do so by applicable law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of cge77's business or assets, personal data held by cge77 may be transferred to the acquiring entity, subject to the acquiring entity assuming the same privacy obligations described in this policy.

6.4 With Your Consent

cge77 may share your data with third parties in other circumstances where you have given your explicit, informed consent.

7. International Data Transfers

Some of cge77's service providers, game suppliers, and infrastructure partners are located outside the Philippines. Where personal data is transferred internationally, cge77 ensures that appropriate safeguards are in place, including contractual data processing agreements that meet or exceed the standards required by the Data Privacy Act of 2012 and NPC guidelines. Such transfers are made only to countries or entities that offer an adequate level of data protection as determined by the NPC or through appropriate contractual mechanisms.

8. Data Retention

cge77 retains your personal data for as long as your account is active and for a period thereafter as required by law or as necessary for our legitimate business purposes. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the account and for a minimum of five (5) years after account closure, in compliance with AMLC and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of transaction, as required by anti-money laundering regulations.
• KYC documents: Retained for a minimum of five (5) years after the last transaction or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent or close your account, plus two (2) years.

After the applicable retention period has expired, personal data is securely deleted or anonymized in a manner that prevents re-identification.

9. Cookies and Tracking Technologies

cge77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. They do not contain personally identifiable information on their own but may be linked to your account when you are logged in.

9.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functionality, including maintaining your login session and remembering security settings. These cannot be disabled without breaking core platform features.
• Performance Cookies: Collect anonymized data about how players use the platform (e.g., which games are most visited) to help cge77 improve its service. No personally identifiable information is collected.
• Preference Cookies: Remember your settings and preferences (e.g., language, notification preferences) to provide a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized logins, and other security threats.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified before a cookie is set. Please note that disabling essential cookies may affect the functionality of the cge77 platform, including your ability to stay logged in.

10. Security Measures

cge77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and cge77 servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Access controls limiting internal data access to authorized personnel on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Automated suspicious activity detection and alerting systems.
• Incident response procedures aligned with NPC breach notification requirements.

11. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by cge77:

• Right to Be Informed: The right to know what personal data cge77 collects about you, how it is used, and with whom it is shared.
• Right of Access: The right to obtain a copy of the personal data that cge77 holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected or updated.
• Right to Erasure (Right to Be Forgotten): The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing or profiling purposes.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used format.
• Right to File a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe that cge77 has violated your data privacy rights.

To exercise any of the above rights, please contact cge77 customer support via live chat or email at [email protected]. We will acknowledge your request within five (5) business days and complete processing within fifteen (15) business days. We may request additional verification of your identity before processing certain requests.

12. Children's Privacy

cge77 is strictly a platform for adults. In accordance with PAGCOR regulations and Philippine law, you must be at least twenty-one (21) years of age to create an account and participate in real-money gaming on cge77. We do not knowingly collect or process personal data from individuals under the age of 21.

If cge77 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the data, and, where required, report the matter to the appropriate authorities. If you believe that a minor has registered an account on cge77, please contact our customer support team immediately.

13. Changes to This Privacy Policy

cge77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this document and, where the changes are significant, notify registered players via email or in-platform notification before the changes take effect.

Your continued use of the cge77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how cge77 is protecting your information.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or cge77's handling of your personal data, please reach out to our Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through the cge77 website
• Average Response Time: 3–5 minutes (live chat) / 1–2 business days (email)

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that your data privacy rights have not been adequately addressed by cge77.